Personal Assistance Products

This benefit is included with all insured vehicles.

Just dial the Assist line in the event of a mechanical or electrical breakdown or accident and help will soon be on its way.

A special “convenience service” is also offered to help you with arranging emergency overnight accommodation and transport.

Free motoring services:

• Towing to the nearest repairer or place of safety.
• Accident towing to the nearest approved repairer (Repairer list provided by the Insurance Company).
• The call out fee and one hour’s labour for a vehicle locksmith or assistance with a flat tyre.
• Emergency overnight accommodation or car hire to the value of R500 (if stranded more than 100km from home because of a mechanical or electrical breakdown).
• Emergency delivery of 10 litres of fuel (fuel charged at cost).

This benefit is included with all building and home content policies.

By dialing the Assist line, the client will have instant access to a network of service providers: locksmiths, electricians, plumbers, glaziers, roofers, waterproofers and many more.  And for added security all our suppliers are pre-contracted to ensure a competitive price and quality service.

Free telephone advice and information service, but costs are for the client’s own account except for the following emergency service where the call out fee plus one hour’s labour is covered:

• Locksmiths
• Glaziers
• Plumbers
• Electricians
• White goods

• Free standard legal documentation service for documents such as wills, contracts, trusts, leases, etc.

If you need a legal document, we will provide it free of charge.

• Legal advisory estate and financial planning service.

Advice on legal matters affecting your estate planning.

• Family and sexual abuse support and counseling service.

Advice, legal services and interdicts are facilitated to protect the rights of your family.  Counselling is provided where required.

• Pre-litigation letter of demand by attorneys.

A letter of demand for claims is provided free of charge.

• 30-minute free consultation at the office of an appointed attorney anywhere in South Africa

No annual limit

A claims notification is sent automatically to the Insurance Company’s claims department as soon as a client has been assisted with a home or road emergency.  The claims department use the information provided to contact the client to assist with a possible claim(s).

A weekly report with all the cases for the week, will be forwarded to the Insurance Company’s claims department every Tuesday in order to compare with the daily notifications.

With the Police now able to arrest anyone with outstanding traffic fines, the number of people in South Africa who can be arrested and be granted bail for relatively minor traffic offences is increasing.  Bail is a legal right.

We have an innovative service for our clients, providing assistance in posting bail following arrest for a minor crime.

This service assists in exercising your legal right, however, the transgressor still faces the full extent of the law for whatever it is alleged that he/she has done.

47% of all consumers have an impaired credit record and over 60% are struggling to meet monthly debt repayments. Credit Status Assist, powered by Kudough, is South Africa’s leading consumer financial wellness solution giving you access to your credit bureau information from 3 credit bureaus compared side by side to help you build, manage and protect your credit status.

Credit Status Assist gives you access to expert advice, access to tools and alerts to help build your credit status.  With tools like the debt assessment and our unique status simulator we will show you how to improve your credit scores and affordability while helping you to decrease your debt utilisation.

• 3 Bureau Credit report – Credit Status Assists makes understanding your credit history simple with all your credit information in one easy to read comparative report.
• Credit Status – Your status is a ranking which plots you from A+ (Excellent) to an F (Poor) which will help you understand and manage your creditworthiness.
• Credit Scores – See your credit scores and how you rank.
• Free expert advice – Our consultants will advise you on how you can improve all elements of your credit standing and how to get there.

A coupon offers members something more for less, rewarding them instantly is a great way to add value to their lives. Fast moving consumer goods (FMCG) coupons are used in South Africa every day to offer shoppers discounted rates on selected products that they can use on a daily basis.

These coupons will be available in the form of dynamic digital coupons, redeemable at any Checkers, Checkers Hyper and Shoprite nationwide.

A 24-hour directions service for guidance when travelling within the borders of South Africa. The helpline offers detailed map information of major metropolitan areas and basic route information on rural areas.

No annual limit

Partnered with Clicks and Dischem, members have access to a national network of pharmacies where members can enjoy preferential benefits.  Clicks have in excess of 450 pharmacies and Dischem has 70 pharmacies nationally.

Nurses and doctors with a PCDT (Primary Care Drug Therapy) qualification are able to provide the following benefits:

• General medical consultations at R130
• Issuing of scripts for acute and chronic medication (up to schedule 2)
• Sick notes for up to 4 days
• Vaccinations

If the client lose, or have important documents stolen, we can help to obtain replacements by providing key details to the relevant authorities.  We do not store the actual documents, but keep the numerical and other important reference information in a confidential password file that the client can retrieve 24-hours a day from anywhere in the world.

To make use of this service, the client must fill in the details on the card attached and post it to the document assistance address.

Your client’s can have cover for people who work in their homes, against injury, disability and death.

This special plan covers all domestic employees.

Underwritten by M&F Risk Finance

No annual limit

A 24-hour Assist line to help those left behind to deal with the complex affairs surrounding a death during the time of grief.

• Location of the deceased.
• Interpretation of the funeral policy.
• Referral to a pathologist if an autopsy is necessary.
• Advice on claiming procedure under the policy.
• Referral to reputable undertakers.
• Advice on handling of all necessary documentation such as obtaining a death certificate and border-crossing documentation.
• Assistance with funeral arrangements.

No annual limit

In the event of identity theft which takes place during the period of insurance, we will pay up to the amounts stated in the policy document.

MAXIMUM AMOUNTS PAYABLE

Insured Event 1 – Legal expenses                                 R 30 000.00 (thirty thousand rand)

Insured Event 2 – Lost income                                      R 750.00 (seven hundred and fifty rand)

Insured Event 3 – Obligation to pay                               R 2 500.00 (two thousand five hundred rand)

Insured Event 4 – Miscellaneous expenses                    R 2 500.00 (two thousand five hundred rand)

The Kiddies Cab Service is a child care assistance service designed to give parents peace of mind by having a reliable back up when they are not able to provide transportation for their children due to an unforeseen emergency.

This product offers members a convenient, cost effective and trustworthy solution for child transport to ensure that the children are collected and transported safely to their chosen destination in the event of an emergency.

The service is available to members where the total trip from pick-up or drop-off point does not exceed 50km and is available within any of the following metropolitan areas: Johannesburg, Pretoria, Cape Town and Durban.

The child care services are available to children from 6-16 years.

Service Times

Monday – Sunday:

First pick up – 06:00

Last pick up – 18:00

The Assist Lifestyle Call Centre, is your key to valuable and exciting rewards, benefits, preferential treatment, discounts and value-add services that will touch every area of your life, including:

• Connectivity
• Health
• Leisure
• Travel, and much more!

Alll benefits are only available to the client through the Assist Call Centre.

Please note that the Lifestyle Benefits are available during the following hours:

Monday – Friday (07:00 to 19:00)

Saturday (08:00 to 12:00)

Partners and benefits may change from time to time.  Terms and condition apply. E&OE.

No annual limit

Most road users have had a fine for a minor road indiscretion at some stage or another, yet often these are not paid up which can lead to increased penalties or even legal action.

Manage My Fines will work with members to notify them of all fines and then provide a quick, easy and painless channel to get these fines paid. Members will also receive guaranteed fines reductions.

Manage My Fines service is limited to the main member.

All motorist agree that there is nothing worse than being stuck without a car and having no alternative means of transportation, even if it is just for one day.  The point-to-point service is available following a night out where the member has not travelled in their own vehicle, as an airport shuttle service or to provide transportation when a member’s vehicle is being serviced.

The service is available to members where the pick-up or drop off point is within any of the following metropolitan areas and the total trip does not exceed 50km; Johannesburg, Pretoria, Cape Town and Durban.

We assist you with claiming from the department of roads and transport for damages to your vehicle due to driving through a pothole.

We assist you with claiming from the department of roads and transport for damages to your vehicle due to driving through a pothole.

All road users by law are required to renew their license on an annual basis. However, the process of getting a license renewed can be extremely frustrating and time consuming.

Renew My License will work with members to firstly notify them of license renewals, and then provide a quick, easy and painless solution to assist with the facilitation of the license renewal as well as ensure that the license is delivered to a point that is most convenient to the member.

We assist you with claiming from the Road accident fund when involved in a motor vehicle accident in South Africa causing injuries or death.

Roadside Assistance After-Service

• Proactively offer the benefit to members who have had a flat tyre or battery
• Discount on Bridgestone, Firestone and Dayton / Europ Brands tyres
• Discount on Sabat and Willard batteries

A large percentage of Motor vehicle accidents are caused as a result of drinking and driving, specifically in the evening.  Consider this your very own personal chauffeur.  The service is available to members where the pick-up point and the drop-off point is within any of the following metropolitan areas and the total trip does not exceed 50km; Bloemfontein, Cape Town, Durban, East London, George, Johannesburg, Port Elizabeth and Pretoria.

This service is available to the policyholder, and by contacting the Assist line, a vehicle will be dispatched with two drivers to ensure that you and your vehicle arrive home safely.

6 Incidents per annum

Break-ins and forced entry into a property can leave the homeowner vulnerable and exposed.  Where access to a property is not secure, arrangements will be made for an armed security guard to be dispatched to the member’s property in order to wait with the member until help arrives.

• Support service to parents and school children
• Curriculum from Grade 1 to 12
• Text book summaries
• Assistance with public speaking assignments
• Assistance with provision of content and graphics for projects

Just dial the Assist line during office hours and top tax consultants can help with any tax query or issue.

This service includes advice on SITE, VAT and PAYE tax problems.

Teacher-On-Line provides telephonic academic assistance that allows learners to interact with a qualified teacher on a variety of subjects.

In addition to the current telephonic assistance we now offer the following:

• CAPS aligned curriculum preloaded on the interactive teacher platform.
• We provide assistance to students, grade 4-12.
• The curriculum we work from is CAPS aligned and relevant to both public and private schools, in all major subjects.
• Teachers have access to fully animated lectures (video clips teaching you concepts with detailed diagrams and animations. These videos make it easy for students to visually follow and understand their study material).
• Interactive tests that get marked automatically (instantly marked questions that reinforce your understanding. After watching the animated lectures, learners complete the quiz to test their knowledge).
• Summaries (fast, easy access to the key areas of a topic. Comprehensive notes, graphs and illustrations that can be printed or saved to the student’s device for future use).
• The service is available in English and Afrikaans.

Students have access to the teachers, Monday – Thursday between 18:00 and 21:00.

Trip Monitor is a 24-hour help line where case managers maintain regular contact with a motorist within the borders of South Africa to facilitate safe travel. This includes the monitoring of short distances at 30-minute intervals or more.

No annual limit