Products & Services
UNIQUE AND TAILORED SOLUTIONS
Using its capabilities as a base, RSI builds
combined and customised products and
service solutions for its corporate clients
that suit their customers’ needs.
OUR PRODUCTS DELIVER REAL CUSTOMER VALUE
We deliver real value products and services that are cost effective and with excellent customer experience.
Smart Home Fixtures and Appliance products and services are designed to assist our customers in the event of failure. Home fixtures and appliance failure could be mechanical, electrical or due to wear and tear. Both products are designed to allow our customers to add additional items and to tailor the cover to suit their needs.
SMART HOME
Smart Home products provide repair or replacement cover for unforeseen failure on home fixtures and appliances.
- Real value products (not only perceived value)
- Maximal use of benefits
- Our customers pay a fair price for the products
- Excellent service experience
OUR APPLIANCES AND FIXTURES LOOK AFTER US, SO SHOULDN’T WE DO THE SAME FOR THEM?
Smart Home Appliance Cover assists households with mechanical and electrical breakdown cover on major household appliances.
WHAT IS COVERED?
Once you’ve selected one of our packages and you choose which appliances you want to cover, your appliances will be covered for mechanical or electrical breakdown. Each package include replacement of components and, if necessary, replacement of the entire appliance. Each claim is limited to a set repair and replacement value as stipulated in the policy wording.
SMART HOME APPLIANCE PACKAGES TO SELECT FROM:
- Silver
- Gold
- Diamond
APPLIANCES INCLUDED AND DEPENDENT TO THE SELECTED PACKAGE:
- Flatscreen or Curved Television
- Stove
- Microwave
- Fridge
- Washing Machine
- Decoder
- Sound Bar / Bluetooth Speaker
- Extractor Fan
ADD ON*
* Additional appliances can be added to any of the standard package. Pricing premium per selected item per month.
* Rust, lightning and power surge cover is offered at an additional premium.
* Appliance age related replacement excess may apply.
BENEFITS:
- We help you get your appliances fixed with reputable repairers.
- You are not faced with unforeseen expenses to repair your appliances.
- If we can’t repair it, we’ll replace the appliance.
- If we can’t find the parts within 5 days, subject to national disasters, we will replace the appliance.
Smart Home Fixtures assists households with emergency home repairs. It covers repair after wear and tear failure or replacement of key household components.
WHAT IS COVERED?
Depending on what you choose to cover you select, your home is covered against electrical, plumbing, geyser and motor repairs. Replacement of components or (were necessary) entire units is also covered. Each claim is limited to R10,000, with a low flat excess payable. Refer to full policy wording for more information.
STANDARD PACKAGE:
- Electric (wiring, electrical fittings, distribution board)
- Plumbing (pipes, drains, municipal connection inside property)
- Geyser repairs – covers repair or replacement of components such as thermostat, element and valves to ensure the continued operation of the geyser. This does not cover burst geysers.
ADD ON*
- Motor (pool, garage, gate) – covers repair or replacement of selected gate, garage and swimming pool motors for an additional premium for each motor
- Geyser replacement – covers full replacement of burst geysers and other components for an additional premium
* The above items can be added to the standard package. Pricing provided is per item.
* Lightning and power surge cove is offered at an additional premium.
* Excess applicable.
BENEFITS:
- We help you get your fixtures fixed with reputable repairers.
- You are not faced with sudden unforeseen expenses to repair your fixtures.
- Our premium is affordable.
- All labour cost and parts covered.
- We replace the faulty unit or fitting with the same or higher specification should an exact replacement not be available. Refer to full policy wording for more information.
- We will keep you informed at every stage of the process to ensure that you are fully aware of the progress of your claim.