OUR PURPOSE
Help every household in South Africa by providing
real value, value-added products and to create
meaningful employment to 10,000 artisans.
SMART REPAIR
We assist with claim assessments and repairs of appliances and electronic goods damaged by power surge or lightning, water damage and accidental damage on a national level.
Our claims mitigation process can reduce the insurers’ claims cost by between 47% and 58%. Due to our experience, RSI knows that substantial savings are possible as we currently achieve more than 50% repair ratio on appliances and electronics damaged due to a power surge.
WHAT WE DO FOR YOU
We assist with claim assessments and repairs of appliances and electronic goods damaged by power surge or lightning, water damage and accidental damage on a national level.
Our claims mitigation process can reduce the insurers’ claims cost by between 47% and 58%. Due to our experience, RSI knows that substantial savings are possible as we currently achieve more than 50% repair ratio on appliances and electronics damaged due to a power surge.
CLAIMS NOTIFICATION & ASSESSMENT:
- Tailored claims notification & cover validation process.
- Appointment of service provider/repairer for assessment.
- Specific focus on power surge claim validation.
- Damage report includes a costed repair or replacement proposal.
BENEFITS TO THE INSURER
- Reduce claim cost by between 47% & 58%.
- RSI’s repair ratio is 50% rather than replacement or cash in lieu settlement.
- RSI is a Level 2, black-owned BB-BEE provider.
- Experts in power surge damage repair & replacement claims assessments.
- Insurers’ access to a national panel of experienced service providers.
- RSI facilitates and manages the full claims process.
- Excellent customer service & client retention.
- Lower premium as a result of insurer’s cost saving.
REPAIRS:
- Investigate repair & component replacement opportunity thoroughly.
- Keep parts, repair & replacement costs as low as possible.
- Assist repairers with parts sourcing & ship the parts to the repairer if needed.
- Ensure that repair rates & costs are strictly yet fairly adhered to at all times.
REPLACEMENT:
- Only if the item is irreparable, uneconomic to repair, or if parts are obsolete & with written approval by the insurer.
- Assess the brand quality, functionality & specification of the item and agree this with the client.
- Source replacement of similar brand, functionality & specification on behalf of the insurer at various online retailers – searching for sales first.
- Purchase the item on behalf of the insurer & ensure delivery.
APPLIANCES:
RSI’s current capability and a countrywide panel of repairers in metropolises and major towns enable us to facilitate repair and replacement on the following:
| Television | Decoder |
| Sound System | Fridge/Freezer |
| Washing Machine | Stove, Oven, Hob |
| Microwave | Dishwasher |
| Tumble Dryer | Extractor Fan |
SERVICE PROVIDER / REPAIRER
- Service provider screening and accreditation.
- Ability to collect excess on behalf of the insurer.
- Standardised repair and assessment fees with no additional travel costs.
PAYMENTS:
- RSI pays its suppliers and service providers weekly.
- Settlement mandate with insurers on submitted claims.